Refund policy
*We cannot accept returns or exchanges in the following cases.
·If the product tag is lost, damaged, or soiled
·If the box or bag attached to the product is lost, damaged, or soiled.
·When the product is used or washed (including water running)
·If the condition of the product differs from when it was delivered, such as if the product is damaged, stained, or has a smell.
·If you have not applied for a return or exchange
·If the return arrival date is more than 30 days after the shipping date.
*To apply, please contact us using the inquiry form, including your order number, name, and target product code.
·If the product tag is lost, damaged, or soiled
·If the box or bag attached to the product is lost, damaged, or soiled.
·When the product is used or washed (including water running)
·If the condition of the product differs from when it was delivered, such as if the product is damaged, stained, or has a smell.
·If you have not applied for a return or exchange
·If the return arrival date is more than 30 days after the shipping date.
*To apply, please contact us using the inquiry form, including your order number, name, and target product code.
■Conditions for returns
·Returns are possible within 30 days from the shipping date of the product.
·Return shipping charges will be borne by the customer.
*Please note that if the item is returned by cash on delivery, you will not be eligible for a refund.
·After confirming the arrival of the returned item, we will refund the shipping fee or cancel the invoiced amount.
■Conditions for exchanges
·We accept size exchanges only for the same product.
*If the item is out of stock, it will be returned.
[Refund or exchange due to product defects]
■Refund due to defective product etc.
·Refunds are possible within 30 days from the shipping date of the product.
■Exchange due to defective product etc.
·Exchanges are possible within 30 days from the shipping date of the originally ordered product (providing product is still in stock)
For any questions regarding refunds and returns, please contact us at info@wonder4u.jp
·Returns are possible within 30 days from the shipping date of the product.
·Return shipping charges will be borne by the customer.
*Please note that if the item is returned by cash on delivery, you will not be eligible for a refund.
·After confirming the arrival of the returned item, we will refund the shipping fee or cancel the invoiced amount.
■Conditions for exchanges
·We accept size exchanges only for the same product.
*If the item is out of stock, it will be returned.
[Refund or exchange due to product defects]
■Refund due to defective product etc.
·Refunds are possible within 30 days from the shipping date of the product.
■Exchange due to defective product etc.
·Exchanges are possible within 30 days from the shipping date of the originally ordered product (providing product is still in stock)
For any questions regarding refunds and returns, please contact us at info@wonder4u.jp